- Dynamics 365 Customer Service and its components
- Case lifecycle and managing cases
- Knowledge management in Customer Service
- Other customer service apps
- Dynamics 365 Field Service and key terminologies
- Work orders, incidents, and inspections in Field Service
- Scheduling, inventory, and asset management capabilities in Dynamics 365 Field Service
- Dynamics 365 Project Operations and deployment types
- Project services lifecycle and key terminologies
- Sales, Project, Expense, and Resource management capabilities
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Session Information
Tags
Audience
Technical
Area of Interest
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Sales
Dynamics 365 Marketing
Format
On-Demand
Language
English
Solution Area
Business Applications
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Featured In
MB-910 Microsoft Dynamics 365 Fundamentals (CRM)
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